Frequently Asked Questions

We offer highly flexible ordering options to suit businesses of all sizes. Our standard MOQ starts from 10-25 KG for smaller trial orders, scaling up to 1-10 Metric Tons for larger commercial orders. We provide standard 25kg and 50kg PP bags, 1-ton jumbo bags, and fully customizable packaging for industrial processors.

Absolutely. We strongly encourage product sampling for quality verification. We provide representative samples (typically 500g to 1kg) shipped via DHL or FedEx within 3-5 business days. Sample costs are fully refundable upon placement of a bulk order. For established clients or large-volume inquiries, we may provide complimentary samples.

Yes, we offer comprehensive private labeling and custom packaging services. We can package bulk beans, nuts, and seeds in neutral 25kg/50kg PP bags, or we can work directly with your design team to export in pre-printed, retail-ready packaging. Minimum quantities apply for custom printed packaging (typically 1-2 FCL depending on bag specifications).

Yes, we offer both FOB (Free on Board) from Bangkok or Laem Chabang ports in Thailand, and CIF (Cost, Insurance, and Freight) to any major global port. We can also arrange DDP (Delivered Duty Paid) for select markets. Our dedicated logistics team will provide the most competitive freight rates based on your destination port and current market conditions.

For standard in-stock items, production and packaging typically take 7-14 days after payment confirmation. Custom packaging orders may require 15-25 days. Ocean freight transit times vary by destination (e.g., 15-20 days to Southeast Asia, 25-35 days to Europe, 30-40 days to the Americas). We provide real-time tracking updates throughout the journey.

Yes. All our products are SGS inspected, HACCP certified, and ISO 22000 certified. Every shipment is accompanied by a Phytosanitary Certificate, Certificate of Origin (CO), and third-party inspection reports. We strictly comply with EU food safety regulations (including pesticide residue limits), FDA standards for the US market, and other international food safety requirements.

Yes, this is a standard part of our quality assurance process. We regularly arrange for independent inspections by SGS, Bureau Veritas, or Intertek at the port of origin prior to loading. This verifies weight, moisture content, purity, and overall quality, giving you complete peace of mind before the goods leave Thailand.

We offer secure, internationally recognized payment methods:
1. Irrevocable Letter of Credit (L/C) at sight (most common and secure for new clients).
2. Telegraphic Transfer (T/T) with a 30% deposit and 70% balance paid against the copy of the Bill of Lading (B/L).
3. Open Account terms for established clients with a proven track record and approved credit history. All payments are processed in USD.

Quality is our top priority. Because we conduct rigorous internal QC and third-party SGS inspections before loading, discrepancies are extremely rare. However, in the unlikely event that the goods do not meet the contracted specifications upon arrival, our terms include clear remediation protocols, which may include replacement of the goods or financial compensation, as outlined in the Sales Contract.